- You are entitled to return the goods if the product is damaged by the manufacturer.
- Delivered the wrong quantity in the order (usually in case of over-delivery)
- Delivered wrong product, damaged goods during delivery.
- Goods are not as described on the website (color, design, function, origin)
Items not eligible for return:
- We accept return and exchange of all items (except for items that are gifts or bundled products when there is a promotion).
Conditions – time to return goods:
- Conditions on time to return: Within 03 days from the date of receipt of the goods, the customer can request to exchange/return the product.
- Product condition: The product is in original stamp, not dirty, damaged, scratched, smelly, used. Full accessories or gifts (if any)
- Determining the time the customer receives the product is based on the employee’s note on the delivery note or the postmark if sent to the province.
In case you still have questions about the return and exchange policy. Please contact hotline 0972 337 880 – 0938 389 886 for advice and answers.